Privacy Policy

This Privacy Policy explains how Traseq ("we," "us," or "our") collects, uses, discloses, and processes personal data when you use Traseq websites, applications, workspaces, APIs, support channels, AI-assisted workflows, and related services (the "Services").

We only use your data to provide and improve the Services — we don't sell it or use it for third-party advertising.

1. Scope

This Privacy Policy applies when:

You create or use a Traseq account
You join, manage, or are invited to a workspace
You subscribe to a paid plan or purchase credits
You use our APIs or AI-assisted features
You contact support, submit feedback, or request information
You browse our websites or documentation

This policy does not govern third-party sites, services, or payment flows that have their own privacy notices.

2. Personal Data We Collect

We collect data from you, from workspace administrators/collaborators, from integrated providers, and automatically from your use of the Services.

If you don't provide data required for account creation, authentication, billing, or workspace access, we may be unable to provide the relevant part of the Services.

A. Account and identity data

| Data | Examples | |---|---| | Identity | Name, email address, avatar or profile image | | Authentication | Provider identifiers, login/session details | | Preferences | Account preferences, onboarding status |

B. Workspace and collaboration data

| Data | Examples | |---|---| | Workspace info | Workspace name, settings | | Membership | Member/invitation records, role assignments, permissions | | Administration | Organization data, billing admin data, activity logs |

C. Research and product usage data

| Data | Examples | |---|---| | Strategy data | Strategies, versions, blocks, prompts, comments, notes | | Backtest data | Configurations, results, analytics, comparison sets | | API keys | Metadata — name, scopes, creator, status, last-used timestamp, expiry | | Usage metrics | Credits consumed, plan limits, seat allocation | | Settings | Product settings, browser storage, linked service preferences |

Important: Plaintext API key secrets are shown only at creation time and are not stored in plaintext in our database.

D. Billing and transaction data

| Data | Examples | |---|---| | Subscription | Tier, billing cycle, status, invoices, renewals | | Payment | Payment-related identifiers from payment providers | | Tax | Tax-relevant billing records | | Fraud prevention | Transaction metadata for reconciliation and support |

We do not intentionally store full payment card or equivalent credentials on our own systems when handled by a third-party processor.

E. Communications and support data

Support requests and correspondence
Feedback submissions (category, subject, message, page URL, troubleshooting metadata)
Enterprise contact form submissions
Email delivery and notification logs

F. Technical, device, and security data

IP address
Browser, device, and operating system information
Request logs, timestamps, and identifiers
Error and performance events
Cookie and session information
Data used to detect abuse, fraud, or unauthorized access

G. AI workflow data

If you use AI-assisted features, we may process:

Prompts and instructions you submit
Relevant workspace context needed to generate outputs
AI-generated drafts, rewrites, analyses, and related metadata
Model usage telemetry for operating and securing the feature

Please do not include sensitive personal data in prompts unless it is necessary and you are authorized to do so.

3. How We Use Personal Data

| Purpose | Examples | |---|---| | Provide the Services | Operate, secure, and maintain the platform | | Authentication | Manage accounts, workspaces, permissions, API access | | Billing | Process subscriptions, invoices, refunds, billing events | | Product functionality | Deliver backtests, analytics, AI outputs | | Communication | Account, workspace, billing, and support messages | | Reliability | Monitor performance, debug issues, improve security | | Safety | Investigate abuse, fraud, terms violations, legal claims | | Legal compliance | Meet legal obligations, audits, enforcement requests | | Protection | Protect rights, safety, and integrity of Traseq and users |

We generally process personal data through electronic systems and cloud services, with limited manual review by authorized personnel where needed for support, security, billing, compliance, or dispute handling.

Legal bases (EEA, Switzerland, UK)

If you are located in the EEA, Switzerland, or the UK, our legal bases include:

Contract performance — to provide the Services you signed up for
Legitimate interests — security, product operations, abuse prevention, support
Legal obligations — compliance with applicable laws
Consent — where required by law

4. How We Disclose Personal Data

We don't sell your data. We don't use it for third-party cross-context behavioral advertising.

We may disclose personal data to:

| Recipient | Why | |---|---| | Workspace members | According to your role and the product's permission model | | Service providers | Identity, hosting, storage, email, billing, observability, support, AI | | Payment providers | Subscriptions, invoices, purchase flows | | Professional advisers | Auditors, insurers, legal counsel | | Authorities | Law enforcement, regulators, courts — where required by law or to protect rights and safety | | Corporate transactions | Actual or proposed merger, acquisition, financing, reorganization, or asset sale |

5. Cookies, Local Storage, and Similar Technologies

We use cookies and similar technologies for:

Authentication and session management
Security protections
Product functionality and preferences

We also use browser storage (localStorage, sessionStorage) for interface preferences, pending invitation flows, workspace context, payment-return state, and other settings.

Where required by law, we will obtain consent before using non-essential cookies. You can control cookies through your browser settings, but disabling them may affect functionality.

6. AI Providers and Automated Processing

Important: AI outputs are probabilistic and may be inaccurate or incomplete. Human review remains your responsibility.

When AI features are enabled, prompts and workspace context may be sent to third-party model providers to generate outputs. Those providers process data according to our instructions and their applicable service commitments.

7. International Data Transfers

We may process and store personal data in countries other than your own. Where required by law, we use appropriate safeguards for cross-border transfers, such as contractual protections or other lawful transfer mechanisms.

8. Data Retention

We retain personal data for as long as reasonably necessary to:

Provide the Services
Maintain account history and workspace continuity
Enforce our terms and resolve disputes
Meet tax, accounting, legal, and audit obligations
Protect against fraud, abuse, and security incidents

Retention periods vary by data type, sensitivity, workspace/billing status, legal requirements, and whether deletion or anonymization is technically feasible.

If you request deletion, we may retain limited data as necessary for legal compliance, security, fraud prevention, backup integrity, or dispute resolution.

9. Your Rights and Choices

Depending on where you live, you may have the right to:

Know whether we process your personal data
Access or obtain a copy of your data
Correct inaccurate or incomplete data
Delete your personal data
Object to or restrict certain processing
Withdraw consent where processing is consent-based
Portability — receive your data in a portable format
Opt out of certain uses where required by law
Appeal or complain to a regulator

Region-specific rights

Taiwan

Under the Personal Data Protection Act (Article 3), you may inquire, review, obtain copies, supplement or correct, demand cessation of collection/processing/use, and request deletion — subject to statutory exceptions.

EEA, Switzerland, and UK

Under GDPR (Articles 15–22), you have data subject rights. We generally aim to respond within one month, subject to lawful extensions.

California

You may have the right to know, access, correct, and delete certain personal information, and to be free from unlawful discrimination for exercising privacy rights.

How to exercise your rights

Contact us at support@traseq.com. We may need to verify your identity before acting. Workspace admins may also manage certain data within the product.

10. Security

We use administrative, technical, and organizational safeguards to protect personal data, including:

Access controls
Scoped API keys
Transport security
Logging and security monitoring

Important: No system is completely secure. You are responsible for protecting your credentials, using appropriate workspace access controls, and promptly reporting suspected compromise.

No public mailing address is currently designated. Contact must be initiated by email.

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