Terms of Service

These Terms are a binding agreement between you and Traseq ("we," "us," or "our"). They govern your use of the Traseq website, APIs, workspaces, and all related services (the "Services"). If you use the Services on behalf of a company or team, you confirm you have authority to bind that entity.

1. Acceptance and Scope

By creating an account, accessing a workspace, generating an API key, using an AI feature, or otherwise using the Services, you agree to these Terms and our Privacy Policy.

If you do not agree, do not use the Services.

2. Eligibility

You may use the Services only if all of the following are true:

You are at least 18 years old (or the age of majority where you live).
You can legally enter into a binding contract.
You are not prohibited by any applicable law, sanctions, or export controls.
Your use does not violate any law, regulation, exchange rule, or contractual restriction.

3. Accounts and Access Security

You are responsible for:

Providing accurate, current account information.
Keeping login credentials, one-time passcodes, session tokens, and API keys confidential.
Promptly updating your account information when it changes.
All activity under your account or workspace — except activity caused by our breach of these Terms or applicable law.

If you suspect unauthorized access or misuse, notify us immediately at support@traseq.com.

4. Workspaces and Administrative Control

Traseq is organized around workspace-level collaboration. Each workspace may contain strategies, versions, backtests, blocks, comparison sets, API keys, usage data, billing information, and member records.

If you are a workspace owner or admin, you are responsible for:

| Responsibility | Details | |---|---| | Roles and permissions | Assign appropriate access levels to members | | Invitations | Only invite collaborators when you have a valid reason to share their email and role | | Subscriptions | Manage seats, API keys, and billing | | Usage review | Monitor workspace usage and billing activity | | Compliance | Ensure your workspace members follow these Terms |

Workspace members may view, edit, export, or manage workspace data based on their assigned role.

5. Service Nature and Important Risk Disclosure

The Services are for research and operational support only. Nothing in the Services constitutes:

Investment, trading, accounting, tax, or legal advice
A recommendation to buy, sell, or hold any asset
A guarantee that any strategy is suitable, profitable, or safe for live trading
A promise that backtests, simulations, or other research outputs will match actual market results

Backtest and simulation limitations

Backtests, simulations, and hypothetical performance outputs do not reflect actual trading conditions — including slippage, latency, liquidity, execution quality, operational failures, or trader behavior in real markets.

Your responsibility

Whether and how you use research outputs
Verifying strategy logic, assumptions, parameters, and risk controls
Complying with laws applicable to live trading, marketing, or investor communications
Any decisions or losses resulting from use of the Services

6. Subscriptions, Billing, and Research Credits

Some Services require a paid subscription, seat allocation, or credit purchases.

For self-serve web purchases:

| Topic | Policy | |---|---| | Auto-renewal | Paid subscriptions renew automatically for the same billing cycle until canceled | | Upgrades | May take effect immediately or at the next billing event | | Downgrades / Cancellations | Take effect at the end of the current paid period | | Taxes | For purchases processed through Paddle, taxes are calculated and collected by Paddle where required | | Refunds | Governed by our Refund Policy and, for purchases processed through Paddle, Paddle's Buyer Terms |

Research credits, usage allotments, seat limits, backtest limits, and API quotas may vary by plan. Purchased credits may be non-expiring; subscription-included allowances may reset each billing cycle.

We may change pricing or plan structure prospectively. Price changes will not apply retroactively to a period already paid.

7. Payment Providers

We use Paddle as Merchant of Record for web checkout, subscriptions, invoices, tax collection, and refunds. Your use of those payment flows is also subject to Paddle's Buyer Terms and privacy notices.

We do not store full payment card or equivalent credentials on our own systems when Paddle handles them.

8. API Keys and Integrations

You must:

Store API keys as secrets
Use the minimum role and scopes necessary
Rotate or revoke compromised keys without delay
Ensure third-party integrations using your keys comply with these Terms

You must not:

Share API keys publicly
Bypass scope, role, quota, or rate limits
Use the API to scrape, mirror, or compete with the Services
Probe or test the Service in a way that creates security or availability risks
Use the API for unlawful surveillance, sanctions evasion, or credential abuse

We may suspend, rotate, revoke, or disable keys if we reasonably believe they create security, abuse, legal, or operational risk.

9. Customer Data, Content, and Feedback

You retain ownership of all strategies, prompts, notes, workspace metadata, uploaded assets, feedback text, and other content you submit ("Customer Data").

You grant Traseq a non-exclusive, worldwide, royalty-free license to use Customer Data only as necessary to:

Provide, secure, maintain, and improve the Services
Generate requested outputs (backtests, summaries, workflow results)
Prevent abuse, fraud, and security incidents
Comply with law and enforce these Terms
Support and administer your workspace

Feedback: If you provide feedback, suggestions, or bug reports, we may use them without restriction or compensation.

You represent that you have all rights needed to submit Customer Data and that it does not violate law or third-party rights.

10. Acceptable Use Restrictions

You may not — and may not permit others to:

Violate any law, regulation, court order, or third-party right
Conduct or facilitate fraud, market manipulation, money laundering, or deceptive marketing
Upload malware, exploit code, or harmful content
Interfere with, disrupt, or overload the Services
Reverse engineer or decompile the Services (except where prohibited by law)
Bypass authentication, authorization, usage controls, or security measures
Access another user's account or workspace without authorization
Use automated means to extract data beyond the permitted API
Build a competing service using substantial portions of our Services, outputs, or documentation

11. Third-Party Services and Content

The Services may interoperate with third-party providers (identity, payment, email, cloud, data, model, and infrastructure providers, etc.). We are not responsible for third-party products except as required by law. Their use is governed by their own terms.

12. Intellectual Property

The Services — including software, interfaces, branding, documentation, and compiled datasets — are owned by Traseq or our licensors.

We grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for your internal business or personal research purposes. No other rights are granted.

13. Privacy

Our Privacy Policy describes how we collect, use, and disclose personal data — including for workspace administration, billing, authentication, security, research workflows, and legal compliance.

14. Availability, Changes, and Beta Features

We may add, modify, suspend, or discontinue any part of the Services at any time.
We do not guarantee uninterrupted availability.
Beta, preview, or experimental features are provided "as is," may change materially, and may be discontinued at any time.

15. Suspension and Termination

We may suspend or terminate your access if:

You breach these Terms
Your use creates security, fraud, legal, or operational risk
Required payments are overdue
We are required by law or a competent authority
Continued service is no longer commercially or technically feasible

You may stop using the Services at any time. Cancellation does not relieve you of payment obligations already incurred.

On termination, your right to use the Services ends immediately. Provisions that should survive (ownership, payment, disclaimers, liability limits, indemnity, disputes) will continue.

16. Disclaimers

To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, and any warranty from course of dealing.

We do not warrant that:

The Services will be uninterrupted, secure, or error-free
Any output, analysis, or backtest will be accurate or complete
Defects will be corrected on any particular timeline
The Services will meet your trading, compliance, or business objectives

17. Limitation of Liability

To the maximum extent permitted by law:

No indirect damages. Traseq will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages — or for any loss of profits, revenues, goodwill, data, business opportunities, or trading losses.
Liability cap. Our aggregate liability will not exceed the greater of the amounts you paid us in the 12 months before the event giving rise to the claim, or USD 100.

These limits apply regardless of the legal theory (contract, tort, negligence, strict liability, statute, or otherwise), even if we were advised such damages were possible.

Nothing here excludes liability that cannot be excluded under applicable law.

18. Indemnification

You will defend, indemnify, and hold harmless Traseq, its affiliates, and their directors, officers, employees, and agents from claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

Your Customer Data
Your use of the Services
Your violation of these Terms or applicable law
Your infringement of any third-party right

19. Governing Law and Disputes

Governing law: Laws of the Republic of China (Taiwan), excluding conflict of laws rules.
Jurisdiction: Taipei District Court in Taiwan, exclusively — unless applicable law gives you a non-waivable right to bring claims elsewhere.

20. Changes to These Terms

We may update these Terms from time to time. Material changes will become effective on the stated date. If the law requires notice or consent, we will provide it through the Services, email, or other reasonable means.

Continued use after updated Terms become effective means you accept them.

21. Contact

Questions about these Terms:

Traseq support@traseq.com

No public mailing address is currently designated. Contact must be initiated by email.