Shared privacy policy for Traseq marketing experiences, product applications, workspaces, billing flows, APIs, and AI-assisted workflows.
This Privacy Policy explains how Traseq ("we," "us," or "our") collects, uses, discloses, and processes personal data when you use our public websites, documentation, product applications, workspaces, APIs, billing flows, support channels, AI-assisted workflows, and related services (the "Services").
We only use your data to provide and improve the Services — we don't sell it or use it for third-party advertising.
This is the shared baseline policy for Traseq surfaces. Surface-specific details about cookies, browser storage, analytics, and session replay are described in our Cookie & Tracking Notice.
This Privacy Policy applies when:
This policy does not govern third-party sites, services, or payment flows that have their own privacy notices.
We collect data from you, from workspace administrators/collaborators, from integrated providers, and automatically from your use of the Services.
If you don't provide data required for account creation, authentication, billing, or workspace access, we may be unable to provide the relevant part of the Services.
| Data | Examples | | -------------------- | ---------------------------------------------------------------------------- | | Website visitor data | Page visits, referral information, contact form context, documentation views | | Identity | Name, email address, avatar or profile image | | Authentication | Provider identifiers, login/session details | | Preferences | Account preferences, onboarding status |
| Data | Examples | | -------------- | -------------------------------------------------------- | | Workspace info | Workspace name, settings | | Membership | Member/invitation records, role assignments, permissions | | Administration | Organization data, billing admin data, activity logs |
| Data | Examples | | ------------- | --------------------------------------------------------------------- | | Strategy data | Strategies, versions, blocks, prompts, comments, notes | | Backtest data | Configurations, results, analytics, comparison sets | | API keys | Metadata — name, scopes, creator, status, last-used timestamp, expiry | | Usage metrics | Credits consumed, plan limits, seat allocation | | Settings | Product settings, browser storage, linked service preferences |
Important: Plaintext API key secrets are shown only at creation time and are not stored in plaintext in our database.
| Data | Examples | | ---------------- | --------------------------------------------------- | | Subscription | Tier, billing cycle, status, invoices, renewals | | Payment | Payment-related identifiers from payment providers | | Tax | Tax-relevant billing records | | Fraud prevention | Transaction metadata for reconciliation and support |
We do not intentionally store full payment card or equivalent credentials on our own systems when handled by a third-party processor.
If you use AI-assisted features, we may process:
Please do not include sensitive personal data in prompts unless it is necessary and you are authorized to do so.
| Purpose | Examples | | ------------------------- | ------------------------------------------------------------------------------ | | Provide the Services | Operate, secure, and maintain our websites, applications, and APIs | | Authentication | Manage accounts, workspaces, permissions, API access | | Billing | Process subscriptions, invoices, refunds, billing events | | Product functionality | Deliver backtests, analytics, AI outputs, and workspace collaboration | | Communication | Account, workspace, billing, and support messages | | Website operations | Respond to inbound requests, improve public pages, and manage conversion flows | | Reliability | Monitor performance, debug issues, improve security | | Safety | Investigate abuse, fraud, terms violations, legal claims | | Legal compliance | Meet legal obligations, audits, enforcement requests | | Protection | Protect rights, safety, and integrity of Traseq and users |
We generally process personal data through electronic systems and cloud services, with limited manual review by authorized personnel where needed for support, security, billing, compliance, or dispute handling.
If you are located in the EEA, Switzerland, or the UK, our legal bases include:
We don't sell your data. We don't use it for third-party cross-context behavioral advertising.
We may disclose personal data to:
| Recipient | Why | | -------------------------- | ------------------------------------------------------------------------------------------- | | Workspace members | According to your role and the product's permission model | | Service providers | Identity, hosting, storage, email, billing, observability, support, AI | | Payment providers | Subscriptions, invoices, purchase flows | | Professional advisers | Auditors, insurers, legal counsel | | Authorities | Law enforcement, regulators, courts — where required by law or to protect rights and safety | | Corporate transactions | Actual or proposed merger, acquisition, financing, reorganization, or asset sale |
We use cookies and similar technologies for:
We also use browser storage (localStorage, sessionStorage) for interface preferences, pending invitation flows, workspace context, payment-return state, and other settings.
Where required by law, we will obtain consent before enabling non-essential analytics or session replay. Essential technologies remain active to provide requested functionality, maintain security, and preserve necessary product state. You can control cookies through your browser settings, but disabling essential technologies may affect functionality.
For surface-specific details, including which Traseq surfaces currently use optional analytics or session replay, see our Cookie & Tracking Notice.
Important: AI outputs are probabilistic and may be inaccurate or incomplete. Human review remains your responsibility.
When AI features are enabled, prompts and workspace context may be sent to third-party model providers to generate outputs. Those providers process data according to our instructions and their applicable service commitments.
We may process and store personal data in countries other than your own. Where required by law, we use appropriate safeguards for cross-border transfers, such as contractual protections or other lawful transfer mechanisms.
We retain personal data for as long as reasonably necessary to:
Retention periods vary by data type, sensitivity, workspace/billing status, legal requirements, and whether deletion or anonymization is technically feasible.
If you request deletion, we may retain limited data as necessary for legal compliance, security, fraud prevention, backup integrity, or dispute resolution.
For analytics and tracking data, retention may also depend on provider configuration, fraud-prevention needs, and whether aggregate or de-identified reporting can be retained without keeping user-identifiable event history.
Depending on where you live, you may have the right to:
Under the Personal Data Protection Act (Article 3), you may inquire, review, obtain copies, supplement or correct, demand cessation of collection/processing/use, and request deletion — subject to statutory exceptions.
Under GDPR (Articles 15–22), you have data subject rights. We generally aim to respond within one month, subject to lawful extensions.
You may have the right to know, access, correct, and delete certain personal information, and to be free from unlawful discrimination for exercising privacy rights.
Contact us at support@traseq.com. We may need to verify your identity before acting. Workspace admins may also manage certain data within the product.
We use administrative, technical, and organizational safeguards to protect personal data, including:
Important: No system is completely secure. You are responsible for protecting your credentials, using appropriate workspace access controls, and promptly reporting suspected compromise.
The Services are not directed to children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us so we can review and take appropriate action.
We may update this policy from time to time. If we make material changes, we will post the updated version and update the effective date. Where required by law, we will provide additional notice or obtain consent.
For privacy questions or requests:
Traseq support@traseq.com
No public mailing address is currently designated. Contact must be initiated by email.